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unprofessional performance

Story from nhs.uk

"unprofessional performance"

About: King George Hospital

Very unprofessional service in king gorge hospital. Not happy they didn't give any discharge latter to my GP. Even they put wrong date of birth my husband went and correct. Waited me 6 hours. That's why people get more I'll when they patients wait I was kidney diagnosis. They gave me medicine for 5 days but I've been told it's for 7days lies with patients. So I responsible and unprofessional work.

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Responses

Response from King George Hospital 8 years ago
King George Hospital

Submitted on 17/03/2016 at 09:07
Published on nhs.uk on 18/03/2016 at 01:30

Thank you for taking the time to feed back to us. I was very sorry to read of your experience. Our emergency services are under significant pressure and we are doing all we can to ensure patients are not waiting too long. I will ensure your feedback is passed on to the manager of the service and ask them to ensure that we record our patient details correctly and ensure that a discharge letter is given to our patients.

If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can. They can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Nadeem Moghal

Medical Director

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