"Very pleased"

About: Princess Royal Hospital (Haywards Heath)

Overall, very good

Pros

- appointment slip said it would take 2 hours, it took me 1, inc. an x-ray, an appointment with specialist and getting from place to place on crutches. very happy.

- everyone was polite and efficient

- very clean

Cons

- limited parking, I got dropped off but it took my girlfriend 15 minutes to find a space.

- the venue of my appointment wasn't clear from my appointment slip, I was due to go to general surgery/ fracture clinic but this wasn't specific on the form.

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Responses

Response from Princess Royal Hospital

Dear Simon

Thank you so much for taking the time to feedback about your experience at Princess Royal. I am delighted to hear that overall you were very pleased with the care you recieved and I have passed this onto the teams involved in your care, I know that they will really appreciate this.

We are also most grateful for your feedback about the lack of clarity in your appointment letter, I have been in touch with he head of administration and she will feed your comments into an ongoing piece of work about appointment letters.

Best wishes

Caroline Davies

Deputy Chief Nurse

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