"Prompt initial eye test, very ..."
About: Salisbury District Hospital Salisbury District Hospital Salisbury SP2 8BJ
Posted by Mystery Client (as ),
What I liked
Prompt initial eye test, very pleasant nurse.
What could be improved
Acknowledgement at the reception desk on arrival, waited for 1 minute for attention, paperwork seemed to be more important than client.
Initial eye test by nurse after 3-4 minutes wait then 70 minute wait to be seen by doctor. This is unacceptable. No information about waiting times, nor apology for delay in being seen. clearly the doctor was unaware of the wait. Rather disconcerting to hear staff discussing departmental problems. Several staff standing around apparently unoccupied. Poor patient processing system with no explanation of what to expect if you are a new patient.
Staff contact was delightful, polite, pleasant cheerful and professional.