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£200 consultation for nothing

Story from nhs.uk

"£200 consultation for nothing"

About: Thornbury Hospital (Sheffield)

I've got health condition, worsening by the day. Couldn't wait till NHS free appointment, thought private consultation with professor will help me understand and get advice what to do, what that is... 35 min later, me in tears, the professor just stared at me, said they don't know. To my question how often people complain with same symptoms, they just jerked shoulders and said I should wait NHS. To my question what it might be, same answer - wait for NHS appointment and thank you for coming.

... I mean is it because I'm not English I don't deserve any response even for £200? Or they were forced to work for free that day and thought I'm not worth moving their brain or Google on their medical computer at least my symptoms?...

Disappointed and £200 short that night I cried myself asleep.

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Responses

Response from Thornbury Hospital 8 years ago
Thornbury Hospital

Submitted on 11/03/2016 at 16:10
Published on nhs.uk on 12/03/2016 at 01:30

I am so sorry to read of your experience. The Executive Director of the hospital has asked me to ask you to write to her (I can not pass on your details as you have posted anonymously).

Please could you get in touch with Marge Falconer, Executive Director, BMI Thornbury Hospital, 312 Fulwood Road, Sheffield, S10 3BR. Or if you would prefer to email, you can reach Marge at marge.falconer@bmihealthcare.co.uk

Kind regards,

Jane

BMI Healthcare

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