"I slipped on mud whilst walking and broke my leg"

About: Caterham Dene Hospital / Minor injuries unit East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I was taken by friends to Caterham Dene minor injury unit who were, friendly cheerful and good at their respective jobs, a was, xrayed, case was discussed with East Surrey, plastered at Caterham.

Someone from East Surrey trauma team rang the next said better if they assessed when leg had settled

Appointment was made for following week, when they replastered, xrayed, and decided it would in the long term be better pinned.

I was called in and operated on 10 days later, despite jr dr strike. Everyone of the many staff and departments I passed through, were kind, cheerful, friendly, good at their jobs. It was all clean and well decorated. Couldn't fault the experience

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Responses

Response from Beverley Sharp, Clinical Governance Manager, First Community Health & Care CIC

Thank you so much for your positive feedback regarding the Minor Injury Unit at Caterham Dene and your subsequent treatment at East Surrey Hospital.


It is great to hear that our combined approach sorted things for you at a worrying time.

I will ensure your comments are passed to the team at Caterham.

I hope you continue to make a swift recovery and thank you for taking the time to post your comment on line.

Beverley Sharp
Clinical Governance Manager on behalf of the Minor Injury Unit

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Wombles Mum,

I would just like to reiterate the comments made by Beverley. I will pass your comments on to the trauma and orthopaedic team who will be pleased to hear that their kind, cheerful, and friendly dispositions, as well as their clinical skills, were appreciated.

With best wishes,

Cathy White

Patient Experience Team

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