"Why is it so difficult to answer the phone?"

About: Central Middlesex Hospital

I'm not sure if it's the NHS in general or Central Middlesex is particularly rubbish but I agree with everyone else who complained about phone answering times. It's ridiculous and very annoying.

Also, the ortho department was supposed to refer me for an MRI; this was Monday, today is Thursday and radiology has no record of the request.

Unbelievable incompetence and waste of my time.

Story from NHS Choices

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