"rheumatology department secretary ..."

About: Edith Cavell Hospital

(as the patient),

What I liked

rheumatology department secretary was very polite

What could be improved

Operator at the Switchboard was most unhelpful, when I asked to be put through to Rheumatology all they could do was say a number very quickly and put the phone down. It is a good job I had a pen and paper to hand and was not a patient or I would have had to phone all over again! How would an older patient, or someone in need of urgent help manage?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Edith Cavell Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we can make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

  • {{helpful}} of {{total()}} people think this response is helpful