"The staff on the early pregnancy ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as the patient),

What I liked

The staff on the early pregnancy unit were kind.

What could be improved

The inexperienced doctor who came to see me after my misscarriage had been identiifed had clearly not read my notes and offered inappropriate advice for a woman of my age and history. More care should be taken about reading notes before entering into these . Also have to walk past a line of pregnat women whilst going to theatre for an ERPC to remove the miscarriage was insensitive to say the least.

Anything else?

The care was mixed. I was left waiting for 6 hours with no information in freezing room for my erpc. I had to walk past a line of pregnant women to go for this procedure. The theatre staff were arguing about who would stay late due to staff shortgages when I came round. The doctor who discharged me was disinterested and did not give me any discharge or after care information. I wasasked if I had any questions as they was walking out of the room. A complete lack of empathy. The nurses who looked after me after the procedure were kind and helpful though.

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Responses

Response from Queen Elizabeth I I Hospital

We are very sorry that in such an extremely sad and difficult time for you, some of our staff did not demonstrate the empathy and kindness that we expect in such circumstances. I know that our maternity team would like to understand more about what happened so that they can help address the issues that you experienced, so that other women have better care undergoing an ERPC.

Perhaps you might be kind enough to pass us your details so that our head of midwifery services can get in touch with you? If you would like to do this, please just send your information to generalenquiries.enh-tr@nhs.net - we will take it from there and ensure that our head of midwifery makes contact with you.

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