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My personal review

Story from nhs.uk

"My personal review"

I have recently had an annual check up with the surgeon after I had a knee replacement last February 26th 2015.

I want to say a very big thank you for the most amazing staff, excellent treatment and special care that I have received from Heatherwood Hospital.

If I had been the Queen then I could not have been treated any better, or cared for any more. I was made to feel so special by the nurses, meals people and doctors.

At no time was I made to feel I was being a nuisance, and I felt like I was staying in a five star hotel.

I just want to let you know that you should be extremely proud of your service.

Many, many thanks. I am a grateful patient with a marvelous pain free new knee.

Yours sincerely

Pam

Banks (Mrs)

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Responses

Response from Heatherwood Hospital 8 years ago
Heatherwood Hospital

Submitted on 10/03/2016 at 08:02
Published on nhs.uk on 11/03/2016 at 01:31

Dear Pam

Thank you so much for taking the time to leave your feedback after your knee replacement.

I'm delighted to hear that it was a really positive experience for you.

We are lucky to have a great orthopaedic team who try to treat everyone as though it were a member of their own family in front of them.

Feedback like yours makes it all worthwhile.

Thank you for thinking of us

Kind Regards

Claire Marshall

Head of Patient Experience

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