"Lovely doctors and nurses, reception staff not..."

Visited here early morning. Reception staff missing for quite some time but eventually appeared. Nurses and doctors friendly and approachable and provided enough information. Slightly disturbed that i could hear conversations clearly in the next room when in the eye casuistry waiting room and when having vision checked by nurse. So doubting the level of privacy.

Reception staff seemed off hand although not unhelpful. Long queue at casualty desk and two staff head down to their computers. It seems the admin work should be carried out elsewhere if you dont want frustrated customers.

Honestly the whole admin team need to put on a friendlier manner and at least say please and thank you when asking for things from patients. it costs nothing and feels nice.