"Complaints procedures"

About: Colchester General Hospital

The hospital sent me a summary of minutes of a meeting I attended regarding a complaint I made. Well all I can say is, that this summary is an "excellent " white wash of what was said.

Well having previously worked in hospitals, I do know they can be very economical with the truth. So I made a audio recording of the entire meeting, when reading the hospital 's summary and then listening to my audio copy, you will notice the difference.

I have caught the hospital "with it's trousers down",

I have informed the hospital of this audio recording, they have yet to respond,

I wonder why?

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Response from Colchester General Hospital

I am sorry to read your comments.

If you would like to discuss this matter further, then please do not hesitate to contact me.

Kind regards

Tammy Diles

Head of Patient Experience


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