"She explained everything"

About: Locala Community Partnerships CIC / Bradford Contraception & Sexual Health Service (BcaSH)

(as the patient),

I would just like to say I had an appointment today for an implant taking out and another put in the nurse that did this procedure was really good, I explained I was partially deaf and I needed to lip-read

She was excellent at making sure she faced me at all times when speaking to me, she explained everything and really went out of her way to make sure I was comfortable at all times

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Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships

Dear Ela36

Thank you so much for your feedback. I will ensure the team in Bradford see your comments. They will be really pleased that you had a positive experience at our clinic.

Thanks again


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