"Wonderful kind caring staff"

About: Dr Gray's Hospital / Emergency Medicine NHS 24 / NHS 24 (111 service)

(as a relative),

My husband collapsed unconscious. He came round pretty quickly. He didn't want an ambulance. He didn't want to go to hospital. We got him to NHS 24 who admitted him to A&E at Dr Grays Hospital where the staff treated him with such kindness and explained everything to us step by step. Thank you to you all for being so helpful from NHS 24 to A&E and Ward 6.

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Responses

Response from Dawn Orr, Nurse Consultant, Telehealth and Telecare, NHS 24

Dear Dewey5413,

Thank you for taking the time to share your experience with us. I hope your husband is recovering well. I am glad that you were treated promptly on contacting NHS 24 and subsequently at Dr Grays.

We are always glad to hear feedback from all our callers. If you would like to share further details of your contact with NHS 24 we would be grateful to receive this. I can be contacted at patientaffairs@nhs24.scot.nhs.uk or by telephone on 0141 337 4543.

Thank you again for sharing your experience and I do wish both you and your husband well.

With kind regards

Dawn

Dawn Orr

NHS 24 Nurse Consultant, Telehealth and Telecare

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear relative

Many thanks for taking the time to share your feedback on Patient Opinion. Staff really do appreciate hearing that they have done a good job. Being kind and explaining what is happening are important aspects of the total package of care we deliver, so when you mention this it reinforces to staff that these are the things that matter to patients.

I hope that your husband is recovering well. Other people reading this, who might similarly be reluctant to go to hospital, may well have a change of heart because of this post and feel more confident about getting excellent care at the time it is needed.

I will make sure that your comments are passed on to the Emergency Department and to Ward 6.

Kindest regards and thank you again,

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