"Long wait for operation in Scarborough"

About: Scarborough General Hospital / Ear, Nose and Throat

(as the patient),

My story began when i visited my gp last year as i had realised my hearing had deteriorated. My gp referred me to the hospital. My appointment with the doctor at the hospital was in August 2009.

The doctor i saw was insistent that i required an operation investigating my mastoid, which i agreed to. I received an operating date at the begining of December 2009 which was fine, I organised three weeks off work, childcare and my degree course.

But to my disappointment i recieved a cancellation letter three days before i was due to go into hospital. I rang the hospital to enquire when my next date would be and i was shocked to be told that they did not know due to the Doctor taking a holiday and then leaving the hospital.

I did recieve another date for my operation for a week before christmas which i had to cancel as i was unable to get time off work and in all fairness i did not want to be ill over christmas.

We are now coming to the end of January and i am still waiting to receive an operating date. I do make regular contact with the waiting list department just to be told there are no dates as yet. So much for the 18 weeks policy.

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Responses

Response from Scarborough General Hospital

Thank you for your comments and we apologise for not responding at the time of posting. Please be assured that in future York Teaching Hospital NHS Foundation Trust will respond to all comments in a timely manner.

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