"Long wait to see my GP"
About: Bourtreehill Medical Practice Bourtreehill Medical Practice Irvine KA11 1JU
Posted by M1Mummy (as ),
I rarely use the surgery so was surprised to be advised when I called for an appointment that you now attend at 11 am and wait to be seen.
My appointment was for my baby and I arrived at 10. 50 am to find a packed waiting room with barely any seats, as I also had my toddler with me, I headed to the area with the kids books and toy area and some people kindly moved along to make space.
Unfortunately some other patients felt it was appropriate to sit and have loud foul mouthed conversations around the kids area.
My other issue is that whilst playing, my toddler who wasn't sick but had to come along was playing with at least 2 children who clearly had chicken pox. Not ideal and almost totally avoidable if we had proper appointment times.
Surely if this system is to continue, there must be a better way of managing appointments for children under the age of 10! ? They should not be made to sit in a surgery full of sick people, some having conversations that made my toes curl, and have to wait!
As an adult I understand why it is necessary to wait to be seen, but after waiting for a full hour before my baby was seen my toddler was literally climbing the walls, all you heard through the waiting area was parents giving young kids into trouble because they were fed up and bored.
Goodness knows how anyone with anxiety or social phobias would feel sitting in such a busy environment for an hour waiting to be seen, I know I was certainly agitated and irritated by the whole experience.