"Difficulty getting test results"
About: Crosshouse Hospital / Neurology Crosshouse Hospital Neurology KA2 0BE General practices in Ayrshire & Arran General practices in Ayrshire & Arran Golden Jubilee National Hospital Golden Jubilee National Hospital Clydebank G81 4HX Queen Elizabeth University Hospital Glasgow Queen Elizabeth University Hospital Glasgow Glasgow G51 4TF
Posted by scarleto (as ),
I was referred for an MRI scan by my consultant at Crosshouse Hospital. I got an appointment letter for the scan at the Golden Jubilee, Clydebank in January. On the letter and at the scan I was told that I would receive my results in 2 to 3 weeks.
5 weeks later I still had not heard anything so I tried to find out how to get my results. I telephoned the Golden Jubilee hospital and they told me to contact the consultant who referred me. I got the telephone number for the consultant from the Neurology in NHS Greater Glasgow and Clyde website, however the number was no longer in use.
I then telephoned Crosshouse hospital, was told that a letter had been sent to my GP at the end of January. I called my GP and had to make an appointment to talk about the test results. It is now 8 weeks since my scan and I have finally got the results.
Communication regarding how to get results after a scan have to be improved, I was not told that I would have to call to get the results. I thought I would be contacted.
Better information regarding who to contact should also be provided, either in the letter with the scan appointment or on a website.
Thankfully my scan was clear but I have spent 8 weeks wondering what the outcome would be. I should have been given the information as soon as it was available.