"good care from outpatients dept"

About: Norfolk & Norwich University Hospital / Gastroenterology

(as the patient),

I underwent a procedure in the gastrostomy out patients department.

I was seen with in 20 minutes of my arrival and the care and attention I received was excellent. The ward was very busy but the nursing staff were making time for their patients. I was particularly impressed with their care of an elderly lady who seemed quite confused.

I could not fault the service I received from start to finish

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Patchy

We are delighted to hear that you could not fault the service when you came for a procedure in our gastroenterology unit. The matron for this service will be pleased to know that the staff were making time for patients, especially vulnerable ones.

Thank you for your feedback.

Kind regards

Janice Bradfield

Senior Communications Manager

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