"Removal of breast lump"

About: Stepping Hill Hospital

I had an operation on 28 Jan to have a benign breast lump removed. The care I received ahead of this operation was fantastic. The nurses and consultants in the breast clinic were really great. They were very organised and treated me with a great deal of respect. I also had a very good experience with the pre-op assessment nurse who was extremely nice and I felt well informed about what was going to happen.

I was very unhappy with the care from the nurses in recovery. I woke up and the tube was still down my throat, which was a rather unpleasant way to wake up. I didn’t get any reassurance from them that everything was okay. I had some comfort from the anesthetist but after she had left I was essentially ignored. They were discussing which nurses had been put forward for promotion and were using their names, which I felt was quite inappropriate in front of a patient.

Once I was back on the ward there was no real handover between the staff so the ward nurses were unable to tell me anything. At no point was I told a simple ‘everything went well’. I assumed it had or I would have been told otherwise but this reassurance wasn't given to me.

It was a real shame to have this experience as everything else had been managed so well up to this point.

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Response from Stepping Hill Hospital

Thank you for your comments which I have forwarded to the appropriate Business Group to share and for learning.

I am pleased to hear that you receieevd good care prior to your surgery and am sorry that this did not continue.

If you wouldlike us to investigate further and provide you with a response to your particular concerns, please do not hesitate to contact me on 0161 419 4353.

Kind regards

Patient and Customer Services Manager

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