"The cleaners did an excellent ..."

About: Northern General Hospital

(as a relative),

What I liked

The cleaners did an excellent job in Hadfield 1. Thank you.

What could be improved

The food was a major issue. My 18-year-old daughter was hospitalised for 2 weeks with severe anorexia. The opportunity for her to eat properly was vital to her health. Yet the staff did not supervise her eating nor seemed to understand nutritional needs. She dislikes potatoes yet was served 2 portions of potatoes at most meals.

Anything else?

Also, the doctors and nurses did not seem to communicate with each other on my daughter's case. No one seemed to take "ownership" of her care, and she was passed from one staff member to the next with no sense of continuity of knowledge or responsibility. Finally she was discharged in preparation for transfer to a specialist hospital but she was really left on her own--18, near starvation and very upset. I was extremely disappointed and thank God I was able to be with her every day at the hospital.

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Responses

Response from Northern General Hospital

We are sorrry to hear that you were unhappy with your daugthers care. Thanking for briniging this to our attention. We treat nutritional needs extremely seriously and endeavour to provide all patients with a nutritious diet during thier stay with us. Our catering team are always happy to visit patients and discuss this with them.

If you would like us to look nito this further for you, please contact the Patient Services Team on 0114 271 2400 or pst@sth.nhs.uk

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