"Horrendous Treatment by Receptionist"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Doug B
I had emergency eye and head injury which I determinded after reading the NHS.uk website. Not wanting to burden any A&E I went to the non-A&E Rowley Regis hospital to see if they could help. No they told me to come to Russel Hall A&E.
Big mistake. When I arrived the place was a war zone. The receptionist treated me to a telling off for coming to a Dudley hospital instead of a Sandwell hospital. Apparently this meant the receptionist had to take more details. After berating me with every line of information they took. The receptionist also suggested Birmingham Eye Hospital. Not sure thats in Sandwell so I'm not sure why the receptionist was sugessting it considering their earlier anger towards me using a Dudley hospital. I live in the Sandwell borough - apparently this causes issues cross border. I didn't know this and due to the fact most websites were telling me that blood in my eye is a medical emergency I just chose the closest to where I was.
After a 3.5hr wait I left without seeing anyone. That was Saturday. I paid £4-something for the priviledge of being treated like a piece of something your dog isn't allowed to leave on the pavement.
Its now Monday morning and I plan on going to Sandwell General hospital because my eye is now worse and I'm seeing blurred and double.
I strongly recommend everyone avoid this place like the plague!