"Appointment system was very disappointing"

About: Ninewells Hospital / Plastic Surgery & Burns

(as the patient),

I was referred for an appointment to the Plastic Surgery Department at Ninewells at the end of October 2015. I eventually received an appointment for the beginning of March 2016. It was cancelled and I received another appointment for the second week of March 2016. This has now also been cancelled and I have been told that the earliest I will be seen will be the end of April. Very disappointing.

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside

I am extremely sorry to hear of the delays you have encountered in receiving an appointment for our Plastic Surgery Department. I agree that this is very disappointing and not the standard of service we aim to provide. Without further detail I am unfortunately not able to investigate the specific reasons for this. To enable me to do so, I would be grateful if you could contact the Complaints and Feedback Team either by email to feedback.tayside@nhs.net or by telephone on 0800 027 5507 (freephone).

Kind regards.

Audrey Warden

General Manager, Specialist Services and Specialist Surgery

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