"My manifold visits to the MIDRU department"

About: Heartlands Hospital

(as the patient),

I must commend the staff of this department, I was treated with respect and some alacrity on every occasion. I wish to express my thanks to the department and also especially to nurse Dawn Cash. Dawn was patient when required and a little more forthcoming whenever necessary, Ms Cash deserves recognition for her dedication, skill and excellent manners.

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Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Beeswax4me,

Thank you very much for your kind words, I will certainly make sure that Dawn and her manager are informed of your comments.

Kind regards

Margaret Mitchell

Deputy Head of Patient Services

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