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"Good care, but busy at A&E Department"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I had an severe allergy reaction to penicillin prescribed by my dentist. When I felt unwell I visited my GP who gave me excellent emergency treatment. She immediately called a paramedic ambulance who took me to E. Surrey Hospital. I received very good care both in the ambulance and at the hospital, and cannot fault the practitioners who helped me. The only thing I could criticise is that the hospital seemed to be under pressure and I feel they have to cover too wide an area for the staff available

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Responses

Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 8 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust
Submitted on 10/03/2016 at 10:33
Published on Care Opinion at 11:47


Dear Older lady

Thank you for your kind words about the treatment you received in the emergency department, I am glad you received very good care, it is what we aim to deliver even when working under pressure.

kind regards

Nicola

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