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Locala not answering Phones!

Posted By Plaid118

"Locala not answering Phones!"

About: Locala Community Partnerships CIC / Podiatry

(as the patient),

I received a letter from Locala asking me to call them to make an appointment, I have tried 13 times holding on for 20-25 minutes at a time but am getting nowhere. I know there can be more calls during the day so I’ve tried calling in the evenings between 5: 00pm and 10: 00pm but still no joy. What am I supposed to do?

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Responses

Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships 8 years ago
Sarah True
Customer Engagement Manager,
Locala Community Partnerships

Submitted on 07/03/2016 at 14:56
Published on Care Opinion at 14:59

Dear Plaid118

I am very sorry you are having problems getting through on our phone line. We are working hard to get the situation sorted out. If you still unable to get through within the next 24 hours please contact me direct and I will do what I can to get your appointment confirmed.

In future you shouldn't need to call the phone line to make your appointments. At your next appointment you will be able to book your next session direct with the podiatrist.

Once again, I apologise for the inconvenience this has caused you.

Best wishes

Sarah

sarah.true@locala.org.uk

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