"Cant get through to Locala"

I have been trying to get through to the podiatry service to book a further appointment but, despite holding on for 20 minutes at a time at all times of the day I fail to get anywhere. The whole podiatry service seems to have changed recently, I rarely had problems getting through to renew appointments but this is shocking. The telephone service is absolutely useless. I have diabetes, am supposed to have regular appointments to ensure my feet are looked after but now, because I’m close to the three weeks limit in which I need to make an appointment before being thrown off the system I’m close to having to go through the whole referral process again. Really not good enough.