"Ward staff were fantastic"

About: Dumfries & Galloway Royal Infirmary / Paediatrics

(as the patient),

My son, just a year old, was admitted to the children’s ward with severe bronchitis and another infection in January. He was in hospital for a week. The care both he and I received was phenomenal, absolutely amazing. It was such a positive experience that when we needed to go back to the hospital for a follow up appointment my son showed no distress at all, he was quite happy to go back to the ward.

The staff on the ward made arrangements for me to stay with my son all the time he was in hospital, this was a great comfort to both of us – I had a proper bed not a chair that converted to a lounger which meant I could get a proper rest when my son was sleeping.

I also wanted to say that the student nurses and doctors were great.

Thank you for taking such great care of us.

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Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Dear Eaton604,

Thank you for taking the time to provide us with your feedback. I am delighted you had an excellent care experience at what I imagine must have been a very worrying time for you and your family.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

Kind regards

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