"Great care on Ward 42"

About: Ashton Primary Care Centre Tameside General Hospital / Accident and emergency

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them. They said…

He is 74, diabetic and never been in hospital before. He attended Ashton Primary Care Centre as he wasn’t feeling too well. The Doctor checked him over and decided he needed to go to hospital straight away and rang for an emergency ambulance. In the ambulance they said he needed to go to the nearest hospital which is Tameside. He admits he was a bit worried because of some of the stories you hear about it. Anyway, on arrival at A&E, despite there being about 3 people on trollies in the corridor, he was taken straight through and examined by 3 doctors. He then had to wait to be transferred to AMU, but within 2 hours he was there. He reports that it was night time and he was cold but the nurses on AMU were extremely kind and attentive, one nurse piled 6 blankets onto him and then kept coming back regularly to check on how he was. Nothing was too much trouble.

All together he was in the hospital for 3 weeks, with most of it spent on Ward 42, although the first week he was very confused and wasn’t aware of much. However, over the remaining 2 weeks he says all the staff, Consultants, Doctors, nurses, porters and cleaners were all caring committed and very attentive. He was watching them with a patient who was 93 years old and they were fantastic and patient with him. The food was brilliant, 3 meals a day, there was loads of choice and the cleanliness was second to none, the cleaners were in every day cleaning round all the beds. As he was getting better he enjoyed having a laugh with the staff.

He reckons that if the rest of the hospital is like ward 42 then inspectors should come and spend a week on there and see how hard the staff work. “I can’t speak highly enough of my treatment at Tameside General Hospital. ”

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Responses

Response from Peter Denton, Healthwatch Manager, Healthwatch Tameside

We are very pleased that this patient received excellent care. Having noticed this story https://www.patientopinion.org.uk/opinions/280624 we wonder if they are the same person posting through different channels or two very similar stories about excellent care on ward 42.

We chose to post this story in case they are from two different people. We will be very happy to pass on any response as the person who told their story said they were looking forward to receiving one.

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Response from Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for sharing these positive comments

It’s great to see that your experience across all the services was prompt and professional.