"All staff were caring,helpful ..."

About: Salisbury District Hospital

(as a relative),

What I liked

All staff were caring,helpful and easily approachable. They were always willing to spend time explaining what was going to happen.The ward was clean and tidy at all times when I visited.

What could be improved

My mother was in hospital for 2 weeks and when she was discharged, authorised by a Doctor late morning, arrangements were made to collect her. My sister arrived at 2pm and both of them waited until 6pm because the pharmacy had to deliver drugs for use at home. I think it would be a good idea to warn patients of the extraordinarily long time it may take to receive such medication prior to discharge.

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Responses

Response from Salisbury District Hospital

Thank you for letting us know about your Mother's recent experience here at Salisbury District Hospital. It is good to hear that she felt well cared for in a clean and tidy ward. We are sorry that your family experienced such a long delay before being able to take your Mother home, and we agree that it is important we pass on as much information as possible to our patients and their families.

We hope that your Mother continues to recover well at home.

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