"Lost but not found"

About: Barnet General Hospital

My first visit to this hospital to accompany my friend. Fist impression was good as it feels much spacious and quiet. However my impression turned down from there :

1. The washroom near the main entrance was not clean, with no paper towels and no hand dryer. The toilet bowl was soiled :(, with lots of toilet papers on the floor.

2. Unfortunately I lost my purse while waiting for my friend. A person at the reception area did mention about someone found a purse at costa coffee cafe. But as I tried to ask around the staffs, everyone denied of noticing it. A bit confused on why there is no security desk that I can approach to, and why the receptionist could not offer to keep the purse when it was found . The pouch has not much money in it , but the sentimental value is strong as it was a gift from my departed family. I really feel so let down by this.

Story from NHS Choices

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Response from Barnet General Hospital

Hi there, I'm sorry to hear that you had a poor experience of our hospital. I've passed your feedback regarding the washroom onto the relevant department so that they can ensure regular checks are being carried out. Regarding your lost purse, please get in touch with Charmain, our facilities manager, who will be happy to help you. Her email is charmain.kelly@nhs.net.

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