"Bad experience at Scarborough"

About: Scarborough General Hospital / General surgery

(as the patient),

After being diagnosed with rectal cancer I had to have radio and chemo therapy. I had both these treatments at Hull and have no complaints whatsoever about the fantastic staff and care received there. However, Scarborough hospital is where I had to follow up this treatment with major surgery and this is where my story begins.

I have never been a big person but after surgery I awoke to find my stomach swollen massively and was concerned but the nurses said to me it was ok. As I was supposed to be having keyhole surgery this alarmed me somewhat. The scar was from my naval all the way down to my privates.

I thought the night shift nurses were incredibly noisy apart from the 4 hours between 1am and 5am when they all disappeared. After being ill all the second day and vomiting green bile up, bowl after bowl, I slowly began to feel worse and my stomach swelled to bursting point. I asked to see a doctor about 6pm and eventually one came to see me about midnight. He said I did look very swollen and that he would send me for an x-ray. Hours later I was taken down to x-ray where I had to get onto the machine, catheter in hand, and get off again. I found this quite difficult after major surgery.

I was then returned to the ward where I started to feel even worse. I complained but I feel like I was more or less ignored. I must have passed out as I awoke to find 2 nurses franticly trying to remove a body stocking that was on me and cooling me down. They gave me some painkillers of some kind and as I lay there semi conscious, I heard them sorting the paperwork out which seemed to me like they were pretending they had been observing me correctly.

Eventually a few days later I was taken down to another ward for dispatch the next day. (I was moved about half ten at night)

Unfortunately, no one had told the consultant where I was, so I was left in this ward all day until one of the nurses told the consultant and who came to see me to discharge me. I was told that I needed an extra little operation to remove a couple of polyps they couldn't get during my surgery. This was done a while later at Bridlington, where the staff and doctors were fantastic and very professional.

I must also mention I found the food appalling at Scarborough, it was inedible and everything tasted of bleach to me. I saw the night shift nurses ordering pizzas and such in for themselves and that does wind you up when you are hungry.

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Response from Scarborough General Hospital

Thank you for your comments and we apologise for not responding at the time of posting. Please be assured that in future York Teaching Hospital NHS Foundation Trust will respond to all comments in a timely manner.

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