"Barely seen."

I was sped through this primarily private hospital as an NHS patient.

I wasn't examined, I waited many weeks for the initial referral only to discover my patients records were not with the dr. I spent no more than 5 minutes with the Dr, given information on a torn off paper scrap and sent on my way.

I felt my symptoms were ignored and have continued to be in daily discomfort since. I managed to negotiate a slight change to the delivery of my medication but the GP never received this change.

And to top it all off, this hospital is accessible only by car/bike and there is not enough spaces on site to park.

To me apportion of the blame for record handling is an arbitrary one the end result meant I am still none the wiser as the important results as are all the health professionals I have seen.

Story from NHS Choices

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Response from Springfield Hospital

Thank you for the feedback. We are committed to providing the highest standards of patient satisfaction and as such are disappointed to hear of your experience. We would be grateful if you could contact us so that we can fully investigate your concerns and update you accordingly afterwards. Please contact us on 01245 234066 or by emailing springfield.enquiries@ramsayhealth.co.uk. Thank you

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