"Started great in antenatal got worse as went..."

About: The Tunbridge Wells Hospital

The staff in the antenatal were great so thankfully through my more painful part the staff were there to praise and reassure me. I had a difficult delivery which resulted in my newborn baby girl and myself to have an infection and have to stay in for antibiotics. As the days went on the staff issue got worse.

A baby doctor came in to tell me my newborn would have to have a lumbar punch as the infection levels were still 'a bit high' then proceeded to throw the word Meningitis around like it was nothing, leaving me completely petrified for the wellbeing of my new daughter.

Staff were too complacent in every aspect of my stay (which I am still having to endure) and just showed that 75%of them are just working in a hospital with families and newborn babies to draw a wage.

I am utterly disgusted that we apparently pay our taxes for NHS so we can pay these people to sit on swivel chairs texting their boyfriends and telling each other about their friend's weight gain and how someone's hairline has changed since they hit 40.

I deserve the care that I am paying my taxes for.

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Responses

Response from The Tunbridge Wells Hospital

Dear Ms Lee, thank you for taking the time to leave feedback on your recent experience of our maternity services.

We were pleased to learn that your antenatal care was of a high standard but were concerned to read your comments about the post-natal care you received.

If you would like to discuss your experience further or would like a more detailed response to the issues you have raised, please contact the Patient Advice and Liaison Service on 01892 632953 or email mtw-tr.palsoffice@nhs.net, where a member of the team will be happy to help.

In the meantime, we have shared your comments with the senior directorate team.

Kind regards, The PALS Team.

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