"Miserable receptionist at Lister Hospital"

About: Lister Hospital

(as the patient),

Myself and my husband have had to visit the pathology department on 2 occasions in the last 3 weeks. I have to say I found the attitude of both receptionists to be totally unacceptable. They are the first people you speak to when reporting to this department and the attitude of these receptionists is awful. They seem so miserable and you are made to feel like you are being a total inconvenience. I know it is a very busy department and they must have to put up people moaning about waiting times but please be pleasant, as believe me we don't want to be there either!

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Response from Peter Gibson, Associate director, public affairs, East and North Hertfordshire NHS Trust

Thank you for getting in touch and we're sorry that you encountered these problems. Although provided through our hospitals, these pathology services are now provided by a separate NHS organisation called the Pathology Partnership. Whilst we are very happy to share your feedback with them, we suspect that they would welcome talking with you so they can understand what happened and address these problems. Would you be willing to email us at generalenquiries.enh-tr@nhs.net so we can pass your concerns and contact details on to them?

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