"Very rude."

Thank you for bringing this matter to our attention. I am very sorry for the short notice you received regarding the offer of appointments.

The Bridge Centre CMHT aim to provide enough notice to service users in order that they can make arrangements to attend. Following your telephone call to cancel your initial appointment, if an appointment was not able to be offered at the time you called you should have received a further appointment by post following which the service will call to remind if we do not receive confirmation of attendance.

It would appear that you did not receive the second appointment letter and therefore had very little notice of the appointment. If you would like to make a new appointment, please phone the service and request that you speak to one of the team leaders or Carol Blunden, the Team Manager, who will be very happy to have the opportunity to arrange a further appointment with you at your convenience.

I am very sorry that you found the individual you spoke to, to be rude and condescending on the phone. Carol Blunden will remind the staff of the need to be polite and understanding when taking telephone calls. Thank you once again for bringing this to our attention.

Kind regards

Jane Tibble

Customer Experience