"Appalling patient appointments service"
About: University Hospital (Coventry) University Hospital (Coventry) Coventry CV2 2DX
Posted by John
My GP a month or so ago requested an Orthotic appointment for me at Walsgrave. A few weeks later, despite my receiving no initial appointment letter, I received a reminder telling me records showed I may not have booked an appointment and informing me I should book an appointment as soon as possible. I tried this and found out I needed a password. After 4 days of trying, I was told my password. I went onto the 'chooseandbook' website and followed instructions to the letter. This resulted in the web site telling me no appointments were available. I rang the Appointments Line to be told after a while, they could not book me an appoint,ment. I rang the hospital and explained to the receptionist I would like to talk to the orthotic outpatients department. The receptionist put me through to the eye department. I explained to the next member of staff what I wanted and they put me through to the opthalmic or optemetric department. I explained to them and they put me through to orthotics. The receptionist in orthotics was sympathetic but said they could not give me an appointment and maybe there could be a chance in June. This conversation ended with the receptionist saying they would leave a message for their boss. I sincerely hope this person contacts me and meantime, I am still in pain