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Upset post treatment after being discharged

Story from nhs.uk

"Upset post treatment after being discharged"

About: The Eastman Dental Hospital

Really saddened by the after care at Eastman. My daughter and I were fortunate to be treated by Eastman but sadly post treatment our teeth have started moving in wrong directions following being left with retainers and wires fitted. Eastman are refusing to take any responsibility for us post treatment issues that have now arisin only a year post treatment. My daughter is now very depressed as her treatment failed. Eastman have told us the Nhs can't help and we will have to go privately to rectify any new problems post treatment! Seems unfair and unreasonable considering they initially treated us. My daughter is very distressed about the situation.

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Responses

Response from The Eastman Dental Hospital 8 years ago
The Eastman Dental Hospital

Submitted on 07/03/2016 at 11:08
Published on nhs.uk on 08/03/2016 at 01:33

Thank you for taking the time to feed back to us. We are very sorry to hear about your daughters recent experience at Eastman Dental Hospital at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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