"Turned Away At Door"

About: Portsmouth Hospitals NHS Trust

I arrived here late evening - apparently just as the unit was closing.

Unable to stand properly, I was doubled over in excruciating abdominal pain. I'd been vomiting due to the intensity of the pain. Just as I came up to the door, assisted by my parents who had collected me from work, a nurse was leaving. And literally closed the door on my face. The assistance offered was a curt, 'You need to call the out of hours line'. I had of course done that two hours prior when the pain first began to get bad. They proceeded to their car, and that was that. Their job as a healthcare professional was done.

I was left standing hunched over, barely able to stand, as they then ignored me and my frantically worried parents.

Though I appreciate there may have been no one left to help (they did inform me of such, again rather curtly 'there's no doctors here, they've gone home. I don't know what you want us to do.') I am appalled that there wasn't even an ounce of human compassion on offer. I was treated like an utter nuisance.

I was shortly there after taken to QA where I was treated properly and have now recovered.

To be honest I find it shocking that someone could be treated with such contempt and lack of care on the door of a place designed to offer help.

I hope never to inconvenience the staff like that again.

Story from NHS Choices

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Response from Portsmouth Hospitals NHS Trust

I am so sorry to hear of your experience at GWMH MIU, but am pleased to note that when you attended Queen Alexandra Hospital you received the appropriate care and assistance and have now recovered.

Please be assured that your comments will be shared with the appropriate team.

If you would like to discuss your experience with a member of the MIU team, then please contact me on 023 92286000 Ext 3473 so I can obtain more details from you.

I would like to take this opportunity to wish you well for the future.

Kind regards.


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