"Ultrasound appointment"

I had an ultrasound scan today. I felt the need to take time to comment on the excellent care given by the staff, They were friendly, caring, warm and professional. Excellent!

While I'm here, I do feel the need to comment on the very public and undignified changing/waiting arrangements...not good.

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Responses

Response from Barbara Castle Way Health Centre

Dear Susan

Many thanks for your kind comments regarding your ultrasound scan at Barbara Castle Way Health Centre and thank you for taking the time to do so.

I am really pleased that the care your received was excellent, friendly, caring, warm and professional.

But I am very sorry for the undignified changing/waiting arrangements.

Please be reassured I will forward your comments onto the team.

Many thanks again and Best Wishes.

Helen Ritchie

Senior Patient Experience Facilitator.

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