"Praisable clinical staff. Admins are a joke"

Clinical staff I've had to deal with are great. Unfortunately the admins ability to simply answer a phone is non-existent. Always put through to answer phone, leave a message and out of the 20-30 times I've left a message I've only once been called back.

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Responses

Response from Clare Blackburn, PALS, Complaints & Claims Manager, Leeds and York NHS Partnership NHS Foundation Trust

Dear Anonymous

Thank you for sharing your experience with us. It is encouraging to hear your positive comments regarding our clinical staff which I will pass on.

However, I am concerned to hear you have been experiencing difficulties with the administrative staff. Nevertheless, I am grateful for you bringing it to our attention. I will pass on your comments to the team leader in order to address the concerns you have raised.

Once again, thank you for sharing your feedback with us which, as a Trust, we take very seriously, it provides our organisation an opportunity for us to continually improve the care and services we provide.

Kind regards

Clare Blackburn

PALS, Complaints & Claims Manager

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