"Very poor service, not person centred"

Very poor service, staff where unfriendly, and had very minimal interaction with the service users.

Visitors where not signed in and out of building, while i visited a relative at charlemont house, the staff nurse didn't know who was a patient and who was a visitor. The care is a very poor standard, with staff staying in the staff room and rude when you knock on the door. The welcome/introduction to the house was non existant. We was shown to a communial foom with other service users and left there for 40 mins.then finally my relative was shown to her room, after i asked twice. She has a hip replacement and cant manage stairs, however this was not taken into comsideration and she was put on the top floor. Patients appeared to be left to their own devices, A patient was more helpful than the staff, they showed us where the kitchen & toilets where. then went through the activities available throughout the week.

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Responses

Response from Hallam Street Hospital

Thank you for taking the time to share your feedback about your experience at Hallam Street Hospital. I am sorry that you feel that both you and your parent's experience has not been good.

If you would like us to look into your concerns further, please contact our patient experience team who will look into this for you. If you have some available time to speak to them you can contact them directly by freephone telephone 0800 587 7720 or email PEI@bcpft.nhs.uk.

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