"is not posible like that"

i was today 3 of march at 2:50 pm with my miss to this hospital wen i arrive to the reception the nurse from the reception was chat with us verry verry rude because i told my miss d not speach good english and that way i came with hear to help to translate because we came with a verry serious problem . is not posible this and we fell verry dissapointed after we live in this country for 8 yrs now we pay tax like evryone alse . my opinion now is if you are foregian you are treat like the last person in this country . i will not stop only with this rating because i know my rights is this country and i know wath dors i have to know i d not say i not recomand the hospital i d not recomand that nurse and is verry shame for the manager because is work with peapol like hear

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Response from West Midlands Hospital

Dear Sir

We are very sorry to hear that your recent experience at West Midlands Hospital was not a positive one.

We take all patient feedback very seriously, and would welcome the opportunity to investigate your complaint further.

Please do contact us at your earliest convenience via my PA, Claire Johnson on 01384 560123, and we would be happy to arrange a meeting with you to discuss your concerns.

Yours sincerely

Gloria Kerrigan

General Manager

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