"Day Treatment Centre"

About: Hexham General Hospital

On the 19th Feb I had minor surgery at the Hexham Day Treatment Centre. Absolutely can not fault a thing - everybody I saw was amazing and so lovely.

I was incredibly nervous even though it was a minor procedure, but all of the staff did their best to make me feel comfortable. It was also very reassuring to have someone stay with me in theatre and know that they weren't going anywhere, especially as I had my eyes covered up so couldn't see.

Thank you very much to the consultant, theatre staff, nurse and health care assistant that looked after me on the day, as well as everyone else involved to make something like this happen.

I'm still waiting for the results and I really hope that this was the end of anything that I need doing, but I would have no problem whatsoever in coming back in to Hexham if I ever needed treatment in the future.

Story from NHS Choices

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Responses

Response from Hexham General Hospital

Dear Claire,

Thank you for taking the time to share this with us, we are delighted to hear that your experience with us was so positive. It’s wonderful to hear our staff were able to comfort you during what must have been a very nerve-racking time. It is important to us that our patients feel reassured and cared for by every member of staff involved in their stay. Our staff will be delighted to receive this feedback.

We hope you are recovering well at home following your procedure.

All the best,

Annie

Annie Laverty- Director of Patient Experience

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