"Wait in A&E with Kidney Stone"
About: Heartlands Hospital / Accident and emergency Heartlands Hospital Accident and emergency Birmingham B9 5SS Heartlands Hospital / General surgery Heartlands Hospital General surgery B9 5SS Heartlands Hospital / Urology Heartlands Hospital Urology B9 5SS
Posted by Disappointed 123 (as ),
Attended with my husband who has a kidney stone and was told by Urology to return to A&E if he had a further attack of pain. The wait in A&E was horrendous - we were forgotten about twice and ended up sitting in a waiting room, which was in my opinion full of malingerers (one person had gone to A&E with a cold) for 5 hours. This could be avoided with a simple screening process - many of the people there have minor ailments, and there is nothing more frustrating than watching them be seen ahead of people in very severe pain simply because they arrived first,
My husband was admitted overnight and told he would be dealt with in the morning, only to be told when morning came that theatre was too busy and there were 20 people ahead of him. One has to wonder why he was kept in at all if this was the case. The wait time for even minor procedures is terrible. Not only does this mean patients are left in unbearable pain but the risk of complications grows.
It seems like the hospital is completely overrun. Waiting times are huge, staff are clearly rushed off their feet and the hospital is over capacity. It took 5 hours to get a scan and in all the time we were at the hospital, we must have spent less than 1 minute speaking with a doctor.