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Professional, timely, friendly, caring & polite

Story from nhs.uk

"Professional, timely, friendly, caring & polite"

About: East Suffolk and North Essex NHS Foundation Trust

I attended A/E very concerned that I had a recurrence of a serious, life threatening health problem. From checking in to being discharged every person was professional & caring. The staff listened carefully to me. All procedures were explained. I felt safe and thoroughly investigated. Happily I was fine. I was even given a doughnut-an unexpected bonus!

I feel lucky to have been seen & treated in this department at this hospital.

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Responses

Response from East Suffolk and North Essex NHS Foundation Trust 8 years ago
East Suffolk and North Essex NHS Foundation Trust

Submitted on 03/03/2016 at 08:47
Published on nhs.uk on 04/03/2016 at 01:37

Thank you for such wonderful feedback. I will ensure that this is shared with the teams involved.

This supports us as a hospital in improving the patient experience.

Should you need to discuss this any further then please do not hesitate to contact me.

Many kind regards

Tammy Diles

Head of Patient Experience

07785588620

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