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Northern General Hospital. Response to concerns

Story from nhs.uk

"Northern General Hospital. Response to concerns"

About: Northern General Hospital

I recently posted about my husband's wait for treatment for a heart condition.

After the worry & uncertainty he's home, with a pacemaker & medication.

In the end, it was resolved quite quickly & I'd like to thank the doctors & nursing staff for their care & skill.

I was surprised today to receive a phone call from one of the ward sisters, who explained the situation to me & apologised, telling me that some of the concerns I had could be remedies.

I can't think of anywhere else that would elicit a response like this & this just confirms the excellence of our NHS.

Staff have to deal every day with distraught relatives & take our feelings seriously.

It's a hard time for us & we sometimes direct our anger in other directions.

Thank you to the doctors who treated my husband's condition.

Thank you to the nurses who work hard day & night to care for us all.

Thank you, for ringing me & being so gentle, reassuring & determined to improve practices.

We are blessed with our Northern General Hospital in Sheffield.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 8 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 08/03/2016 at 11:03
Published on Care Opinion at 13:37

Thank you for posting your further feelings about the care your husband had recieved. Matron did contact me to say that she would contact you upon receipt of your earlier posting.

I am pleased now to know that your concerns have been addressed and that you now have such a positive view of the services.

Thank you for taking the time to give your additional thoughts and kind words which will be passed on to the staff concerned.

Kind regards

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