"Great service long wait (outpatients dept.)"

About: Western Eye Hospital

Arrived at 9am with my mother for her appointment as instructed in appointment letter. Took over an hour to see the first nurse. Did not see the consultant until an hour later. Some confusion in communication after seeing the consultant about where we were to go with the notes. Would have expected to receive written confirmation at that point of the appointment the consultant verbally told us would be scheduled. Staff are doing a great job under difficult circumstances.

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is sorry to read about your delays at your mother's appointment at the Western Eye hospital.

Your feedback has been passed to senior managers.

Patient Advice and Liaison Service (PALS) would like the opportunity to discuss your feedback.

PALS can be contacted on 0203 313 0088 or email pals@imperial.nhs.uk

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