"A and e visit Sunday morning"

About: Lincoln County Hospital

I visited a and e early one Sunday morning with my daughter who had hurt her foot the previous day.

Reception staff - lovely, triage nurse - lovely, X-Ray staff - lovely.

However, there was 3 people in front of my daughter who also had foot injuries. The dr came into the waiting room and one by one told each one in the middle of the waiting room that they had no breaks and to go home. The doctor then came over to us and said 'your daughter has a break in this region' pointing very generally to her foot! The doctor said they would get a plaster put on and walked away! The nurses that put her in plaster were very nice and friendly and gave us an outpatient appointment for the next day. When I got home, I noticed the letter for the fracture clinic was not in my daughters name! I rang the hospital who said that the nurse picked up the wrong letter from the photocopier - this was a lie, the ladies name on the letter was the lady in front of us who got sent home and didn't have a fracture!

Although as a whole this was a good trip to a and e, time wise - the care and professionalism from the dr was poor.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Emma,

I am very sorry to hear about your experience in the A&E Department. I would be grateful for the opportunity to speak to you and identify the doctor who saw you and I wonder if you would be prepared to let us know your full details so that we can work out who it was?

If you would be kind enough to contact our PALS team on 01522 707071, or by e-mail at pals@ulh.nhs.uk, they can take your details and pass them to me.


Dr D Flynn
Head of Service & Consultant in Emergency Medicine