"biopsia done in wrong part of my mouth"

About: The Eastman Dental Hospital

Very bad, had a biopsia done in the wrong place in my mouth, tried to call the hospital and been given 4 different number where one was just sending me to the other for nothing, finally got to speak with one of the nurses who tried to get the doctor who did the biopsia but came back saying they would contact me the same day on my phone number. Nobody called me back! A mistake is been done and Im not having any response, a part of a negative one, from the Hospital. No one there seems to be interested on what happened and I do not have anybody trying to help me, actually I only had bad and rude response from the recepcionist on the phone, accusing me to be doctoring my self! No help at all!Very careless attitude from the Hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Eastman Dental Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your daughters recent experience at Eastman Dental Hospital at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

  • {{helpful}} of {{total()}} people think this response is helpful