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Dept of Grastrenterology

Story from nhs.uk

"Dept of Grastrenterology"

About: Queen's Hospital (Romford)

I had so many questions regarding my existing medication before this procedure that I had asked my own doctor for information . After 7 days of no response I called Queens. They were so helpful and receptionist was extremely patient repeating answers due to bad line. On arrival at hospital procedure was explained and I was given time to digest information. Nurses were very friendly and I was kept informed about delay. During procedure I was re-assured everything was going well and told exactly what was happening. I have had this procedure before in the 80.s privately and I must say my experience at Queens was first class.

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Responses

Response from Queen's Hospital 8 years ago
Queen's Hospital

Submitted on 09/03/2016 at 13:32
Published on nhs.uk on 10/03/2016 at 01:30

Thank you for taking the time to comment, and making us aware of your experience. It is lovely to hear that all the staff treated you well. I will ensure your feedback gets passed on to them so that they are aware of your kind words, thank you once again for taking the time to make us aware of your experience.

Yours Sincerely

Dr Nadeem Moghal

Medical Director

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