"In ability to manage appointments effectively"
About: Central Middlesex Hospital Central Middlesex Hospital NW10 7NS
Posted by Anonymous
I have three letters for my sons hearing appointment cancelling the previous letter and giving another time, the last letter reinstates the original appointment.
when I try phoning to confirm which date and time he needs to attend no-one answers the phone, the voice message service is full and the call terminates.
Ringing the main reception results in 30 minutes of dreadful music and being ignored, so there is no way to discover which appointment is valid.
This isn't about funding it is basic administration and call handling, which if done properly in the first place would save staff time, patient time and hospital money. I notice that none of these reviews have an answer, which is a perfect example of the managments commitment to proper administration and communication.